How to use Flow

Flow sends each client a short note on how their project is going, with any unpaid invoices in it, on a schedule you set. This guide walks through every screen, in the order you'll meet them.

Start here

  • How Flow works

    The words Flow uses, and what happens each time a note is due.

  • Start your trial

    Create your account, set up your agency and start the 14-day trial.

  • Signing in

    Sign in and out, switch between agencies, and what to do if you forget your password.

  • Your first engagement

    Add your first engagement, its client and the invoice they owe.

Everyday work

  • The home screen

    What's active, what's going out this week and what's owed, on one screen.

  • Engagements

    Add an engagement, change its status, archive it and find it again.

  • Updates

    Tell the client what moved, in a sentence or two.

  • Invoices

    Record what's owed, mark it paid, and close a project on its final invoice.

  • Clients and contacts

    Add clients and the people who get the notes; see how fast each client pays.

The note

Your client's side

Account

  • Account settings

    The name on your notes, where replies go, your timezone and payment link.

  • Team

    Invite your team, and what owners and members can each do.

  • Deliverability

    Check that the email Flow sends for you is arriving, and fix what isn't.

  • Plans and billing

    Plans and limits, upgrading, your card, failed payments and cancelling.

  • Deleting data

    Delete one contact, or your whole account, and what Flow keeps.

  • If something looks wrong

    What Flow's warning and error pages mean, and how to get going again.

Still stuck? Email marshal.yung@gaiaco.io.