How to use Flow
Flow sends each client a short note on how their project is going, with any unpaid invoices in it, on a schedule you set. This guide walks through every screen, in the order you'll meet them.
Start here
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How Flow works
The words Flow uses, and what happens each time a note is due.
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Start your trial
Create your account, set up your agency and start the 14-day trial.
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Signing in
Sign in and out, switch between agencies, and what to do if you forget your password.
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Your first engagement
Add your first engagement, its client and the invoice they owe.
Everyday work
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The home screen
What's active, what's going out this week and what's owed, on one screen.
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Engagements
Add an engagement, change its status, archive it and find it again.
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Updates
Tell the client what moved, in a sentence or two.
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Invoices
Record what's owed, mark it paid, and close a project on its final invoice.
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Clients and contacts
Add clients and the people who get the notes; see how fast each client pays.
The note
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When notes go out
Set how often each client gets a note, and who receives it.
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Preview the next note
See exactly what Flow would send right now, before it goes.
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How reminders get firmer
Neutral, firm at 14 days overdue, final at 30. Never a fee.
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Note history
Every note sent, skipped or failed, and what happened to it.
Your client's side
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How clients see their project page
How clients open their project page with a code, and how to help.
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Received a note sent with Flow?
For your clients: what the note is, and how to see more or stop it.
Account
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Account settings
The name on your notes, where replies go, your timezone and payment link.
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Team
Invite your team, and what owners and members can each do.
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Deliverability
Check that the email Flow sends for you is arriving, and fix what isn't.
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Plans and billing
Plans and limits, upgrading, your card, failed payments and cancelling.
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Deleting data
Delete one contact, or your whole account, and what Flow keeps.
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If something looks wrong
What Flow's warning and error pages mean, and how to get going again.
Still stuck? Email marshal.yung@gaiaco.io.