Refund Policy

Our 30-day guarantee

Not working for you? Ask within 30 days of your first payment and we'll refund it.

That's a full refund of everything you've paid us in the 30 days from your first payment: the first payment itself, whether you pay monthly or yearly, and any charge for moving up a plan or resuming in that time. This is Flow's own promise, from Gaia Technologies Sdn Bhd.

A refund ends your subscription straight away: you and your team can no longer use Flow, your clients' notes stop and their project pages close. We keep your account's data for a year, as our Privacy Policy explains, unless you delete it first.

The guarantee is for your first 30 days as a customer. If you cancel and later subscribe again, the new subscription isn't covered.

How to ask

Email marshal.yung@gaiaco.io within 30 days of your first payment, from or with the email address on your Flow account. We refund what you've paid to the card or other method you paid with, through Paddle, our payment provider. How soon it reaches you depends on your bank or card provider.

The free trial

14 days free with a card on file. It converts to your chosen plan on day 14, and you can cancel any time before then. Cancel before day 14 and pay nothing.

The 14-day trial is for new customers only. If you come back after cancelling, you're charged when you subscribe.

After 30 days

You can cancel at any time. Cancelling stops your next renewal, and you keep full use of Flow until the end of the period you've paid for. We don't refund the current period, except where the law requires it. Our Terms of Service explain how to cancel.

Your legal rights

This policy doesn't affect your statutory rights.

Contact

Gaia Technologies Sdn Bhd, 15B, Jalan Tun Mohd Fuad 3, Taman Tun Dr. Ismail, 60000 Kuala Lumpur, Wilayah Persekutuan, Malaysia. Email: marshal.yung@gaiaco.io.