Privacy Policy

Effective Date: 25 May 2025

This Privacy Policy outlines how Flow, operated by Gaia Technologies Sdn Bhd, collects, uses, discloses, and protects your personal data in accordance with the Personal Data Protection Act 2010 of Malaysia.

1. Information We Collect

  • Personal details: name, email, company name, and contact number.
  • Account information: login credentials and user preferences.
  • Usage data: pages visited, actions taken, IP address, browser type.
  • Payment data: billing details (handled securely via third-party providers).

2. Purpose of Collection

We collect personal data to:

  • Provide and improve our services.
  • Respond to inquiries and support requests.
  • Send updates, notifications, or marketing emails (opt-out available).
  • Comply with legal obligations and protect our legal rights.

3. Disclosure of Personal Data

We do not sell your data. We may share your data with:

  • Trusted service providers (e.g. payment processors, analytics tools).
  • Regulatory bodies, when required by law.

4. Data Security

We implement technical and organizational safeguards to protect your personal data. However, no system is completely secure and we cannot guarantee absolute security.

5. Retention

Your data will be retained as long as necessary to fulfill the purposes stated or as required by law.

6. Your Rights

Under Malaysian law, you may:

  • Request access to your personal data.
  • Request correction of inaccurate or outdated data.
  • Withdraw consent to our processing of your data (subject to legal limits).

7. Cookies

Flow uses cookies to enhance user experience and analyze site usage. You may disable cookies via your browser settings.

8. Third-Party Links

Our platform may contain links to third-party sites. We are not responsible for their privacy practices.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or posted on our site.

10. Contact Us

For inquiries regarding this Privacy Policy, contact us at:

Gaia Technologies Sdn Bhd
Email: support@flowhq.so